Privacy Policy

Last Updated: April 30, 2026

At HaiTopUp, we are committed to safeguarding your personal data. This Privacy Policy outlines the types of information we collect, how we process it, and the security measures we implement. It also explains your legal rights, including how to manage privacy settings, access your data, or request account deletion.

By using HaiTopUp services, installing our application, or accessing our website, you consent to the practices described in this policy.

Important: If you do not agree with these terms, please do not install or use our services. If already installed, please remove the application from your device.

1. Data Collection Methods

We collect information to provide a better experience through the following channels:

A. Information You Provide Directly

  • Social & Community: Data shared through chats, community forums, or social media features (considered public domain).
  • Support: Information provided when reporting a bug or contacting our helpdesk.
  • Transactions: When purchasing in-game products, we collect your User ID, Zone ID, transaction history, and email address to process the order.

B. Automated Information Collection

While you use the HaiTopUp App or website, we automatically record:

  • Device Identifiers: Hardware model, Operating System (OS), unique device IDs (IMEI, MAC address), and device name.
  • Technical Logs: IP address, browser type, referral source, page load speeds, and network status.
  • Usage Patterns: Time spent in the app, frequency of visits, and navigation history.
  • App Environment: Information regarding network stability and other installed applications to optimize performance and prevent crashes.

2. Use of Information

We process your data for the following purposes:

  • Service Delivery: Providing core features, storing history, and fulfilling digital purchases.
  • Personalization: Tailoring the App experience and sending push notifications (manageable via device settings).
  • Technical Improvements: Analyzing crash logs, monitoring usage trends, and performing system updates.
  • Security: Detecting fraud, moderating communication to ensure safety, and enforcing our terms of use.
  • Marketing: Creating advertising profiles (e.g., via Google/Facebook) and sending updates or newsletters via email.

3. Data Storage and Security

HaiTopUp employs robust technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.

  • Retention: Data is kept as long as your account is active.
  • Post-Deletion: If an account is closed, limited data may be retained for legal, accounting, or regulatory requirements.
  • Public Posts: Content shared in public chats remains until you manually remove it.
  • International Data Transfer: As HaiTopUp is operated by a company based in the Hong Kong Special Administrative Region, your personal data may be transferred to, stored, and processed in Hong Kong or other countries where our servers and service providers are located. By using our Service, you acknowledge and consent to the transfer of your information to jurisdictions outside of your country of residence, which may have different data protection rules than those in your jurisdiction.

4. Information Sharing

We share data only in the following specific scenarios:

  • Merchants: Necessary details are shared with providers to complete in-game transactions.
  • Legal Compliance: We may disclose data to law enforcement or regulators if required by law or to protect the safety of our company and users.
  • Third-Party Links: If you navigate to external sites through our app, their own privacy policies will apply.

5. Cookies and Analytics

We use "cookies" (small text files) to identify your browser and improve our website performance.

  • Function: They allow us to monitor aggregate metrics like visitor volume and page views.
  • User Control: You may block cookies via browser settings, though this may impact certain features.
  • Third-Party Analytics: We use tools like Google Analytics to study anonymous browsing patterns. These reports do not identify individual users.

6. Third-Party Advertising

We work with ad networks to show relevant content.

  • Tracking: Advertisers may use their own cookies to track ad views. HaiTopUp does not control these third-party technologies.
  • Management: You can opt-out of targeted advertising via the Network Advertising Initiative or the Google Ad Preferences Manager.

7. Children's Privacy

HaiTopUp does not knowingly collect personal data from children under the age of 14. If we learn that we have collected personal data from a child under 14 without parental consent, we will take steps to delete the information as soon as possible.

8. Your Legal Rights

You have the following rights regarding your data:

  1. Access: Request a digital copy of the information we hold about you.
  2. Correction: Request updates to any inaccurate or incomplete data.
  3. Deletion: Request the permanent removal of your account and data.
  4. Portability: Request to transfer your data to another service provider.
  5. Objection: Restrict or object to how we process your personal information.

To exercise these rights, please contact us at support@haitopup.com.

9. Contact Us

For any questions regarding this Privacy Policy, please contact:

Note: HaiTopUp reserves the right to update this policy at any time. Significant changes will be announced via a notice on our platform.